DNA / Cancellation Policy

As one of the few remaining bulk billing clinics in the area, we often have a large waiting list of people wishing to see our GPs. If you miss your appointment at short notice, this often will not allow us time to get in touch and assist other patients in need.

We therefore have a strict cancellation policy and by booking an appointment you are agreeing to this policy. If you do not attend your booked appointment, it will be recorded as a DNA (did not attend) and a $50 DNA fee will apply.

If reception is not notified of an appointment that needs to be cancelled or rescheduled by the close of business on the last working business day before your booked appointment, it will be classed as a late cancellation and a $50 late cancellation fee will apply.

For both DNA or Late Cancellation appointments, a $50 fee will be charged and you will not be able to rebook any further appointments until the fee is paid. Missed/late cancelled appointments will be marked as a ‘did not attend’ appointment and will stay on your file for a period of 12 months. Please see reception for full attendance policy details.