PATIENT RESOURCES

SPEAK TO AN ADVISOR

Patients Forms

Please complete the forms below and bring them with you to your appointment.

Medicare Rebates and Billing

Bulk billing is available both at the doctor’s discretion and as a policy for children under 16 and pension card holders.

We maintain any gap fees at the lowest possible level. For more information, see Consultation Fee “out of pocket expenses”

After Hours & Home visits

For all after hours’ emergencies please call 000 or present to your closest emergency department.

Test Result, Recall & Reminders

Lake Orr Family Practice requires everyone to make an appointment for ALL INVESTIGATION RESULTS, including blood tests. This is to ensure we provide you with the best and most comprehensive medical care. If your tests are normal, you may require further investigations or a referral.

We may need to contact you either via SMS, phone, email or mail so it is essential your contact details are up-to-date

Contacting your Doctor

If you need to speak with your usual doctor, you will be required to make an appointment. Please speak with reception staff who may be able to help with your concerns.

Feedback and Suggestion

At Lake Orr Family Practice we welcome suggestions and feedback to ensure you have a positive experience at our clinic. Please follow the survey link below to submit your feedback online or print and fill in our suggestion form to submit in clinic:

  • Patient survey form
  • Patient suggestion form

Privacy and Confidentiality

To provide a high standard of care and as an accredited practice we need to record basic personal and health information. This information is treated with the strictest of confidence and may only be divulged to a third party (eg. insurance company) with your consent, by law, when lives are at risk or through a court order. The staff members of Lake Orr Family Practice are subject to strict confidentiality obligations.

Misleading or inaccurate information may affect our ability to provide the best health outcome for you.

Your health records may be reviewed as part of the quality improvement activities of this practice.

View our Privacy Statement here

HEARING OR LANGUAGE ISSUES?

To help our GPs ensure they fully understand the nature of their patients’ problem and patients fully understand the outcome of the consultation we use an Interpreter service where necessary.

For people who use sign language to communicate and would like to book and interpreter for your consultation please advise reception and we can book and interpreter through NABS (National Australia interpreter booking and payment service) free of charge

For Language issues please refer to the language identification cards on the reception counter. If would like to book and interpreter for your consultation please advise reception and we can book this for your free of charge through the QLD government translating and interpreter service.